Our Guarantees

Service Guarantees from Needham Oil Complete Heating & Cooling

We make these 7 service guarantees to our customers:

1. Responsive and Dependable Service. We’re on call and we’re on time. We’ll be at your home for you as scheduled.
2. Experienced and Qualified Personnel. We send only our own company-trained technicians, whose credentials are among the best in the industry. When we come out to service your system, rest assured that we are familiar with the latest heating and cooling technology.
3. Quick Emergency Response Time. We have plenty of service technicians, which means our response time is never an issue. We always have a highly trained service technician on call to handle any emergencies.
4. Comprehensive Parts Inventory. All service vehicles are stocked with an ample supply of parts. This allows us to fix most problems right when we get to your home—and avoid unnecessary trips.
5. Quality Parts. We install the highest-quality parts and equipment, which have been thoroughly tested for safety and longevity.
6. Satisfaction Guaranteed. Your satisfaction is completely guaranteed when we install a new heating or cooling system. If you’re not happy, we make it right! We will replace it or remove it and give you a refund*.
7. Friendly & Knowledgeable Staff. We strive to get to know you as well as your home comfort needs. We guarantee that our staff will be courteous and attentive from the very first call.

*call for details