On occasion, we lose a completely satisfied customer over a few cents per gallon. Of course, we’re always sorry to see an otherwise happy customer go, but we always wish these customers a positive experience with their new provider and let them know that they are always welcome back at any time.
In the end, we understand that everyone is looking for the best value. Heating and cooling expenses can really add up! But some people make the mistake of limiting value to price alone.
Needham Oil & Air never offers “come-on” prices for new customers because it’s unfair to our existing loyal customer base. That’s why we offer year-round competitive fuel prices. We’re not the cheapest game in town, but we’re never the most expensive, either.
What sets us apart is what we like to call The Needham Oil & Air Difference. We’re always at your home when you need us. We’re a local, family owned company that began in 1872 as a small wood and coal company called Willett & Chadwick. You can still see our sign in the center of Needham today.
So if you’re ever tempted to switch, please make sure you look beyond price and do what we call an apples-to-apples” comparison. You need to find out whether the other company adheres to the same high standards as we do. For example, will you get Bioheat®—premium heating oil that’s blended and treated to burn more cleanly? Will you be able to get everything from expert equipment service to service agreements, monthly payment plans and around-the-clock emergency service?
In most cases, the answer is no.
In the end, a lot of departing customers eventually return to us because the company they chose provided poor customer service and unreliable deliveries. Their price also skyrocketed after their “special deal for new customers” expired. Some people couldn’t even get the courtesy of a return phone call when they reported a heating problem to their new company!
We’re always happy to welcome these customers back so they can rediscover the Needham Oil & Air Difference. A big part of that difference is our assurance that if you ever have a problem, we’ll be there to help you.